Refund Policy​

At Smart Health Groups, we strive to provide high-quality products and exceptional customer service. If you receive a product that is broken or does not match the description provided on our website, we want to ensure you have a clear process to request a refund.

1. Eligibility for Refunds

  • You may be eligible for a refund if:
  • The product you received is damaged or broken upon arrival.
  • The product does not match the description provided on our website.

2. Conditions for Refund Requests

  • To process your refund request, please adhere to the following conditions:
  • Proof of Damage or Discrepancy: You must provide solid proof of the issue. This includes:
  • Photographic evidence showing the damage or discrepancy.
  • A copy of your order confirmation or receipt.
  • Time Frame: Refund requests must be submitted within 14 days of receiving your order.
  • Product Condition: The product must be in its original packaging and condition, unless it was damaged during shipping.

3. How to Request a Refund

  • To initiate a refund request, please follow these steps:
  • 1. Email us at cs@smarthealthgroups.com with the subject line "Refund Request."
  • 2. Include your order number and the details of the issue.
  • 3. Attach any relevant photos and documentation as proof.

4. Review Process

  • Upon receiving your refund request, we will:
  • Review the submitted information and proof.
  • Determine if the refund request is valid based on our policy.
  • We reserve the right to approve or deny refund requests based on the evidence provided.

5. Approved Refunds

  • If your refund request is approved:
  • The refund will be processed back to your original payment method within 5- 10 business days.
  • You will receive a confirmation email once the refund has been processed.

6. Non-Refundable Items

  • Please note that certain items may be non-refundable, including but not limited to:
  • Products that have been used or altered.
  • Items purchased during promotional sales or clearance events (unless otherwise stated).

7. Contact Us

  • If you have any questions about our Refund Policy or need further assistance, please contact us at:
  • Smart Health Groups
  • Email: cs@smarthealthgroups.com
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